Resolver — AP Invoice Exception Resolution

○

Oracle Financials Cloud

Production Environment · US-East Region

Connected

Instance

oraclecloud.acme-mfg.com

Last Sync

Ready to sync

Module

Accounts Payable

Credentials

Service Account ✓

⚡

Ready to Process

Click below to pull invoices from Oracle and run Resolver AI classification

⚡

Syncing...

Total Financial Exposure

$308,670

3

Critical

2

Warning

1

Low Risk

18m

Avg. Resolution

Vendor	Invoice	Amount	Exception	Risk	Status

Invoice Data

Oracle Export

Document Bundle

AP Document Vault

AI agents will analyze this exception and recommend action

Run ID

🚨 Investigation Timeline

📋 Duplicate Analysis

📊 Price Variance Analysis

PO Amount—

Invoice Amount—

💵 Budget Analysis

—

Remaining

📦 Receiving Status

💱 Currency Conversion

—

→

—

Variance from PO Rate

-5%-2%0%+2%+5%

Agent Activity

[--:--:--] Waiting to start...

Risk Assessment Matrix

153 exceptions by likelihood × impact

Likelihood →

PNVX

FXBGGR

BCDPFR

TXRC

PVQT

VBAC

C1C2C3

M1

HC

LOWMEDHIGH

← Business Impact

● Critical (8) ● Medium (42) ● Low (103)

Exception Type	Count	Resolved	Res. Time	Value Protected
Vendor Bank Change	8	6	12 min	$412,000
Duplicate Suspected	15	12	2 min	$298,400
Price Variance	42	24	4 min	$89,200
Budget Overrun	28	13	6 min	—
Missing GRN	38	31	3 min	—
FX Discrepancy	22	15	2 min	$47,600

Exception Distribution

Bank Change

8

Duplicate

15

Price Variance

42

Budget

28

Missing GRN

38

FX Variance

22

Scenario Analysis

Worst Case

If critical exceptions missed

-$847K

Base Case

Standard exception rate

-$312K

With Resolver

Proactive detection

-$48K

Resolution Rate

66%

101 of 153 resolved

🏗️ Architecture

🔀 Exception Flow

👥 Team Roles

📋 Setup

Sidecar Model — Resolver runs alongside your ERP, never inside it

🏢

Oracle ERP

AP_INVOICES_ALL
PO_HEADERS
AP_SUPPLIERS

→

⚡

Resolver Connect

Secure data sync
Normalization
Audit logging

→

🧠

Resolver AI

Exception detection
Risk scoring
Resolution engine

→

👤

Human Review

Approve / Reject
Override AI
Add context

→

✅

Back to ERP

Decision file
Status update
Audit trail

🔒

Zero ERP Risk

Read-only access. No code deployed to your system.

📋

Full Audit Trail

Every decision logged with timestamp & user.

⚡

Go Live in Weeks

No IT project. Connect, configure, launch.

AI Reasoning — Analysis & detection

SOP / Rules — Deterministic steps

Policy Guard — Mandatory controls

Outcome — Resolution action

🚨 Bank Change / Fraud

Bank details changed?

→ MANDATORY HOLD

→ Scan email domain for spoofing

→ Analyze timing & urgency language

→ Verification checklist required

→ Controller signs off to release

📋 Duplicate Invoice

Match confidence > 90%?

→ Field-by-field comparison

→ Check payment history

→ If already PAID → Block

→ Contact vendor for clarification

📊 Price Variance

Variance > threshold?

→ Analyze contract price clauses

→ Look for PO amendment

→ SHORT PAY at PO price

→ Draft vendor credit memo request

💵 Budget Overrun

Exceeds remaining budget?

→ Check cost center allocation

→ Analyze fiscal period impact

→ Route to VP Finance

→ Or reallocate budget codes

📦 Missing GRN

Goods Receipt missing?

→ Track delivery status

→ Contact requester

→ HOLD until GRN filed

→ Auto-release if GRN posted

💱 FX Variance

Outside ±2% tolerance?

→ Convert at spot rate

→ Compare to PO rate

→ Within tolerance → AUTO-APPROVE

→ Outside → Treasury review

👤

AP Clerk

Day-to-day processing

✓ Process low-risk exceptions (GRN, FX, minor variances)

✓ Contact vendors for missing documents

✓ Verify receipts with warehouse/receiving

✓ Escalate flagged items to Manager

Typical queue: 15-25 items/day

👔

AP Manager

Oversight & escalations

✓ Review high-risk exceptions daily

✓ Approve/reject duplicate findings

✓ Monitor team resolution metrics

✓ Escalate fraud alerts to Controller

Typical queue: 5-10 escalations/day

💼

Controller

Final authority

✓ Approve fraud investigation closures

✓ Override AI when business context requires

✓ Sign off on large variance approvals

✓ Weekly metrics review & savings report

Typical queue: 1-3 critical items/week

📊 Data Access

ERP connection & data feeds

Required

☐

ERP Read Access

AP_INVOICES_ALL, PO_HEADERS, AP_SUPPLIERS, GL_CODE_COMBINATIONS

☐

Vendor Master Data

Supplier records with bank details, contacts, payment terms

☐

Historical Invoices

12-24 months for duplicate detection & pattern learning

☐

Document Repository Access

Invoice PDFs, PO documents, contracts (SharePoint/S3/etc)

☐

Service Account Credentials

OAuth2 or API key for secure, audited access

📋 SOPs & Business Rules

Your exception handling policies

Required

☐

Approval Matrix

Who approves what amounts? Escalation thresholds by $

☐

Variance Tolerance Policy

Price variance %, quantity tolerance, tax rounding rules

☐

Fraud Prevention SOP

Bank change verification steps, BEC response protocol

☐

Budget Control Rules

Hard stop vs soft warning, fiscal period handling

☐

Exception Routing Logic

Who handles which exception types? Auto-resolve criteria

🔌 Integration

Technical configuration

☐

Network/Firewall Allowlist

Resolver IPs for secure data transfer

☐

SSO Configuration

SAML/OIDC for user authentication

☐

Email/Notifications

SMTP or Teams/Slack webhook

☐

Writeback Config

How decisions update ERP

👥 People

Stakeholder alignment

☐

Project Sponsor

Executive owner for decisions

☐

AP Team Lead(s)

Day-to-day users for UAT

☐

IT/DBA Contact

Data access & network setup

☐

Training Schedule

2hr AP team, 30min exec

🚀 Implementation Phases

Phase 1

Discovery

Data access
SOP docs
Initial sync

Phase 2

Configure

Rules config
Calibration
Training

Phase 3

Parallel Run

Testing
Validation
Tuning

Phase 4

Go Live

Cutover
Hypercare
Metrics

Data Ingestion

Today's Exceptions

Invoice Exception

Agent Orchestration

Analysis Findings

Resolution

Approvals

Publish to ERP

Resolution Metrics

How It Works